Most people experience some personal or family
distress in the course of their lives. Professional
assistance helps to ensure successful
management of personal challenges. Telephonic
Counseling is a convenient first step in getting such
support. Reasons current members use Telephonic
Counseling include:
- Death of a loved one
- Relationship issues
- Parenting issues
- Traumatic accident
- Major illness
- Substance abuse
- Depression
- Stress and anxiety
- Workplace issues
- Change & transition
- Financial stress
- Any reason that causes concern
Facts and Figures:
- In any given year, 25 percent of the population
experiences some type of diagnosable mental
health condition (National Institute of Mental
Health).
- 38 percent of high school seniors have used an
illicit drug in the past year (NIDA).
- Suicide is the 4th leading cause of death among
18-65 year olds (NIMH).
- 75 percent of the general population experiences
at least “some stress” every two weeks (National
Health Interview Survey).
- Stress in society is so prevalent that the U.S. Public
Health Service has made reducing stress one of its
major health promotion goals.
- Over 60 percent of visits to primary care
physicians are for stress related symptoms.
Features
Since most people experience significant challenges at
some point(s) in their lives, all individuals, regardless
of their financial resources/occupation/personal
situation can benefit from this service in managing
personal or family problems.
- This is a convenient and efficient way to obtain a
consultation and specific recommendation(s).
- This is also a cost effective way to access support
and minimize health care costs. If additional care
may be needed, we assist members with finding
appropriate and cost effective follow up care.
The Right Care at the Right Time
- We work with the caller to identify specific issues
and next steps to take to address them.
- We can help by taking the “guess work” out of
who to see in the event they may need additional
services.
- We can assist with identifying specialty providers
or services that would be the most appropriate to
access.
- We can facilitate any needed appointment setting
and follow up services.
Financial Restraints
People who could benefit from professional services
may be reluctant to access care for a variety of
reasons, including financial restraints. Telephonic
counseling programs provide cost effective solutions
to individuals with limited access to medical benefits
or financial resources. In addition, telephonic
counseling addresses a broad range of issues and is
appealing because it offers timely, accessible services
without an “out-of- pocket” expense to the individual.
